We accept all credit cards & Paypal. We provide a secure server for all payments. Your information will NOT be shared with third parties or kept on file.
Due to the handmade nature of our jewelry, please allow 7-10 business days before your item is shipped. Most of the time we ship sooner unless it is a busy season. Once your item is shipped, you will receive a shipping confirmation email with tracking information. If stock availability has changed, you will be notified via email with an approximate restocking date. Packages are tracked and insured. Insurance only covers items until the tracking shows that items are delivered. Make sure that you are sending your items to a secure location. We are not responsible for items that show "delivered" on the tracking information.
RETURNS & EXCHANGES
If you are not fully satisfied with your jewelry purchase, please contact email@example.com within 14 days of receiving the item to authorize a return or exchange. The item must be returned unworn and in its original packaging. Custom made pieces and special orders are non-refundable. If you received an item as a gift it can only be returned for shop credit. Once the item is received, a full refund will be issued or an exchange will be processed. Shipping charges will not be refunded, and buyer is responsible for return shipping costs unless in our error.
We strive to use the highest quality materials, including 14K gold fill, sterling silver, brass and semi-precious gemstones. Please allow for slight variations in color, cut, size and shape for gemstone pieces. All our metals are made in the USA.
Gold-filled materials are an excellent alternative to solid gold, offering gold’s characteristic at a fraction of the cost. At the same time, gold-filled is more durable and retains more value than gold-plated pieces.
Gold-filled is made by heat-and pressure-bonding a thin layer of karat gold to a brass core. The value of gold-filled is greater than gold-plated because gold-filled has an actual layer of karat gold, not just a microscopic film, as is the case with gold-plated items. The karat gold covering also significantly increases the tarnish resistance of the base metal. “14/20" gold-filled material is made with 14-karat gold, and the gold represents 1/20th (or 5%) of the total weight of the material.
TAKING CARE OF YOUR JEWELRY:
We hope you love every minute wearing your handmade Amelia Lawrence jewelry. Because we know that you will wear your jewelry frequently, if it gets dirty, clean it with warm water and gentle soap. Pieces may develop a patina over time depending on climate & skin acidity. If you wish to remove it, silver can be polished with any polishing cloth and can be found in our shop here & brass with liquid brass polish or the polishing cloth. It helps to keep your piece in your signature box or bag to prevent having to polish as frequently. To keep your jewelry looking new, keep away from perfumes and hair sprays & remove before showering or swimming.
Custom orders are available, and you can begin the process by emailing firstname.lastname@example.org with more information about the jewelry you are looking for. Certain orders may require a 50% deposit to cover material costs before work can begin.
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